Privacy Policy for MY.PROTECTSTAR Accounts

Last Updated: July 18, 2023

a) What is MY.PROTECTSTAR?

MY.PROTECTSTAR (https://my.protectstar.com) is your personal user account for managing protection across all your devices. It comprehensively overviews all PROTECTSTAR apps used anytime and anywhere with MY.PROTECTSTAR, you can view your licenses, carry out activations, and transfer licenses to new devices.

b) Use and purpose of the MY.PROTECTSTAR account

In order to use the service and all its features, you must create a personal account. We need your email address (username) and a password for this. This data is processed exclusively to provide the service unless there is legal permission or you expressly agree to further processing (e.g., to receive news about PROTECTSTAR products by email). You can review, update, and correct your account information, password, and preferences, or even delete your account using the Account Settings feature.

After registration, you can manage all the devices you secure with PROTECTSTAR products. The Licenses feature allows you to manage all your product licenses by adding valid activation codes for each product and connecting it to the appropriate device.

The purpose and legal basis for processing your personal data is for the performance of a contract to which you are a party or for taking steps at your request before entering into a contract.

c) What data is exchanged with MY.PROTECTSTAR?

  • License/Subscription Information
    This data is required to recognize authorized users and maintain communication between the app and the Services - e.g., sending and receiving product databases, updates, etc.

  • Product information
    Information about the installed app, such as version number and edition, is also saved.

  • Device data
    Information such as device type, operating system, etc., may be required so that you do not have to purchase a new license for the security product after reinstalling the operating system.

  • Contact details
    The user's email address is used for authentication on MY.PROTECTSTAR, which allows remote management of the protection. Email addresses are also used to send security messages (e.g., with essential warnings) to users of PROTECTSTAR apps. The provision of contact information is at the sole discretion of the user.

d) How can I delete my MY.PROTECTSTAR account?

You have the right to delete your MY.PROTECTSTAR account at any time. This can be done through the following procedure:

  • Online Procedure:
    1) Log in to your MY.PROTECTSTAR account at: https://my.protectstar.com/account/login
    2) Click on the profile icon in the top right corner and select "My Profile".
    3) Click the Account Details tab, then click "Delete Account".
    4) Confirm your identity by entering your password to complete the account deletion.
  • Android Process:
    1) Open one of our Protectstar Android apps and go to settings.
    2) Open the MY.PROTECTSTAR section.
    3) Log in to your MY.PROTECTSTAR account if you have not already done so.
    4) In the MY.PROTECTSTAR area, open the "Account Settings" tab.
    5) Select "Delete Account".
    6) Confirm your identity by entering your password to complete the account deletion.
  • Email Request:
    1) Open the support form at: www.protectstar.com/en/support
    2) Enter your name and email used for your MY.PROTECTSTAR account.
    3) Select as product "MY.PROTECTSTAR" and as reason "Delete my account".

e) Which personal data will be deleted?

By deleting a MY.PROTECTSTAR account, as described in section d.), your following personal data will be deleted:

  • Email address (username)
  • Password
  • Device data (OS type, hardware)
  • Optional data (such as date of birth, if provided by the user)

It should be noted that the following data will NOT be deleted as they may be required for a possible license reactivation:

  • License information