How do I cancel my membership?
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You can visit the subscription management page to cancel your membership. |
How do I reset my password?
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You can reset your password from inside the app. Before doing so, it might help to add no-reply@elevateapp.com to your address book to decrease the chances of the password reset email going to spam.
To reset your password, please open Elevate and follow these steps:
| 1. | If currently logged out, tap "Log in" |
| 2. | Tap "Add another account" |
| 3. | Tap "Log in"
| • | If a sign-in popup comes up, tap "Cancel" |
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| 4. | Tap "Continue with email" |
| 5. | Tap "Forgotten password" |
Once you have reset your password, please follow the steps below:
| 1. | Open the password reset email |
| 2. | Tap the blue "Change your password" button |
| 3. | Enter your new password on both lines
| • | Passwords should be at least eight characters |
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Please check your Spam/Junk folders if you don't see the email right away. |
How do I contact support?
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If you need further assistance, please visit our help center. |
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